Privacy Policy

Last updated: 19-01-2025

 

Velora Couture (“we,” “us,” or “our”) values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and share your information when you visit our website, interact with us, or make a purchase.

By using our website, you agree to the terms of this Privacy Policy. If you have any questions or concerns, please contact us at [your email address].

 

1. Data We Collect

We may collect the following types of personal data:

• Contact Information: Name, email address, phone number, billing and shipping address.

• Payment Information: Payment method details (processed securely by third-party payment processors).

• Order Information: Details about products you purchase and your order history.

• Technical Data: IP address, browser type, device information, and cookies.

• Marketing Preferences: Information on how you prefer to be contacted for promotions.

 

2. How We Use Your Data

We process your data in accordance with UK GDPR to:

• Fulfill your orders and deliver products to you.

• Provide customer support and resolve issues.

• Improve our website and your shopping experience.

• Send you promotional offers and updates (only if you have opted in).

• Comply with legal obligations, such as tax reporting and fraud prevention.

 

3. Legal Bases for Processing

We rely on the following lawful bases for processing your personal data:

• Performance of a Contract: To process your order and provide services.

• Consent: For sending marketing emails (you can withdraw consent at any time).

• Legal Obligation: To comply with UK laws and regulations.

• Legitimate Interest: To improve our services and prevent fraud.

 

4. Data Sharing

We share your data only when necessary and with trusted parties, including:

• Payment Providers: To process transactions securely.

• Shipping Companies: To deliver your order.

• Analytics Providers: To help us understand website performance and improve user experience.

• Legal Authorities: When required by law or to prevent fraud.

We never sell your data to third parties.

 

5. Your Rights

Under UK GDPR, you have the following rights:

• Access: Request a copy of your personal data.

• Correction: Correct inaccurate or incomplete data.

• Deletion: Request deletion of your data in certain circumstances.

• Objection: Object to data processing based on legitimate interests.

• Data Portability: Receive your data in a portable format.

To exercise your rights, contact us at [your email address].

 

6. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy or as required by law (e.g., for tax or legal purposes).

 

7. Cookies and Tracking Technologies

We use cookies to:

• Enhance your shopping experience.

• Analyze website traffic and performance.

• Deliver tailored advertising.

You can manage your cookie preferences through your browser settings.

 

8. Data Security

We implement appropriate technical and organizational measures to protect your data against unauthorized access, loss, or misuse. While we strive to ensure data security, no system is completely secure.

9. International Data Transfers

If we transfer your data outside the UK (e.g., to process orders), we ensure that appropriate safeguards are in place to protect your information.

 

10. Contact Information

For questions or concerns about this Privacy Policy, please contact us at:

• Email: support@veloracouture.uk

 

11. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page, and where appropriate, notified to you by email.