We offer free delivery within the UK on all orders. No extra costs will be added at checkout for standard shipping!

Our standard delivery takes 3-5 working days, with an additional 1-2 days for processing due to the high demand for our trending products.

Yes, once your order has been shipped, we will send you a tracking number via email. You can use this to follow your parcel and check the estimated delivery date.

If you're not available when your delivery arrives, the courier will either leave a card with instructions on how to reschedule or direct you to a local collection point where you can pick up your parcel.

If you received the wrong item or something is missing from your order, please contact our customer service team at support@veloracouture.uk. Provide your order number and details of the issue, and we’ll resolve it as quickly as possible.

We offer a 30-day return window on all items. Simply ensure that the products are in their original condition, with tags still attached, and follow the return process outlined on our returns page.

You have 30 days from the date of delivery to return your order for a refund or exchange. Items must be returned in their original, unused condition.

Refunds will be processed to your original payment method once your return is completed. It may take up to 7 working days for the refund to be credited to your account, depending on your payment provider.

Returned items must be unworn, unwashed, and in their original packaging with all tags intact. Some items, for hygiene reasons, may not be eligible for returns. Please see our returns policy for more details.

Once we receive your returned items, processing can take up to 7 working days. After your return is processed, refunds will be issued to your original payment method and may take up to 7 working days to appear in your account.

Sale items are eligible for return as long as they meet our standard return conditions. Be sure to check the product page or our returns policy for more information.

Once your order is placed, we begin processing it quickly to ensure timely delivery. If you need to make changes or cancel it, contact our customer service team as soon as possible. We’ll do our best to accommodate your request if the order hasn’t already been dispatched.

No, you can check out as a guest. However, creating an account allows you to track your orders, save your details for future purchases, receive special offers, and stay up to date with our latest drops and sales!

We accept a wide range of payment methods, including American Express, Apple Pay, Google Pay, Visa, Maestro, Mastercard, PayPal, Shopify Pay, and UnionPay. You can select the most convenient option for you during checkout.

You can apply your discount code at checkout. Simply enter the code in the designated box, and the discount will be applied to your total before completing your payment.

We provide a detailed size guide on each product page to help you find the right fit. If you’re unsure about sizing, feel free to reach out to our customer service team for advice.

Our items are designed to be true to size, but fit may vary slightly depending on the style "oversized - relaxed". We recommend referring to our size guide to help make the best choice.

Each product page includes detailed information about the fabric and materials used. If you have specific allergies or preferences, you can always contact us on support@veloracouture.uk for more details.

We frequently restock popular items. You can sign up for restock notifications on the product page to be alerted when an item becomes available again.

We are committed to offering fashion with a focus on sustainability. Many of our products are made using eco-friendly materials or are part of our sustainable collection. Check individual product pages for specific information about materials and sourcing.

We work closely with our factories to ensure our products are ethically made. This includes fair wages, safe working conditions, and environmentally friendly practices where possible.